Refunds

Open the order under Components, JoomShopping, Orders. Orders paid with Razorpay show a panel with the payment ID, amount paid, and amount refunded.

• Full refund: leave the amount empty and click Refund via Razorpay. The order moves to your refunded status.
• Partial refund: type the amount and click Refund via Razorpay. Amounts above what is left are refused. The status does not change.
• With Full refund when the order status is set to refunded set to Yes, changing the order to the refunded status refunds the remainder.
• The panel comes from the Razorpay - JoomShopping admin plugin. Keep it enabled. Dashboard refunds arrive through refund.processed.

Razorpay returns the money to the original payment method. UPI refunds usually arrive within minutes to a few days. Cards and netbanking take 5 to 7 working days, according to Razorpay.