Troubleshooting

No box appears

• Enable the plugin. Confirm the article has a Created by user. If Require Profile is Yes, add a matching Authors row. Clear cache.

Wrong person

• Check the article Created by field and the Authors tab user mapping.

No photo

• Upload a photo on the profile, or enable Gravatar Fallback. Broken image URLs fall back to initials.

JSON-LD missing

• Turn Person JSON-LD to Yes and view page source for application/ld+json with @type: Person.

Two boxes on one article

• Remove the shortcode, or set Insert Position to None when using shortcodes only.