Troubleshooting

Popup never opens

• Confirm the plugin is Enabled.
• Test on the live site (frontend), not only in the admin.
• Clear Joomla’s cache (System > Clear Cache).
• View page source and confirm jx-loginpopup.css and jx-loginpopup.js are loading.

Auto-open from a link doesn’t work

• Turn Open from URL hash on.
• Ensure the hash matches your configured login/logout lists.
• Guests and logged-in users use different hash lists — set both.

Colours or blur look wrong

• Re-check Appearance settings and save.
• Backdrop blur applies to the Modern theme only.
• Some templates add strong global styles; scoped CSS variables usually win, but contact support if colours conflict.

Upgrading from an older Login Popup

• Install plg_loginpopup_v2.1.1.zip over the old version; settings are preserved.
• Existing sites default to Classic until you switch to Modern under Appearance.
• Remove unused legacy files from media/plg_system_loginpopup if present from very old installs — not required for v2.1.1 to work.