Legal
Privacy Policy
Last updated: October 2026
This Privacy Policy explains how Infyways Solutions Private Limited, a company registered in India ("Infyways", "we", "us", "our") collects, uses, stores, protects and shares your information when you visit or buy from JoomlaX (joomlax.com). Infyways owns and runs JoomlaX.
By using our website or buying our Joomla extensions, you agree to the practices described here.
The short version
- We collect what we need to sell you extensions, deliver them and support you.
- We don't sell, trade or rent your personal information.
- PayPal and Razorpay handle your payments. We never store your card details.
- We use Google Analytics 4 to understand site use and Tawk.to for live chat.
- You can ask for a copy of your data, ask us to correct it or delete it, and opt out of marketing emails at any time.
1. Who we are
JoomlaX is a brand and extension store owned and managed by Infyways. Infyways handles all payments, customer data and support. You can reach us at support@joomlax.com, our main contact for support and privacy questions.
2. Information we collect
Information you give us
- Name
- Email address
- Billing details
- Order information
- Support request information (your emails to us and any support tickets)
- Live chat messages, and any details you type into the chat
Information collected automatically when you use the site
- IP address
- Browser and device information
- How you use the site (pages visited, collected through Google Analytics and cookies, see §6)
3. How we use your information
We use your information to:
- Process orders and deliver digital products
- Provide support and answer your questions
- Send license details, updates and notifications
- Improve our website and services
- Meet our legal and regulatory obligations
4. Your email address and your purchases
Our products are digital Joomla extensions, so we need your email address to:
- Give you download access
- Send your license details
- Provide updates during your plan period
5. Payments
All payments on JoomlaX are processed by our payment providers, PayPal and Razorpay.
Infyways doesn't store or access your credit or debit card details, bank account numbers or UPI IDs.
PayPal and Razorpay may collect the information they need to process your payment securely. Their own privacy policies apply to the data they process during payment.
6. Cookies
JoomlaX uses cookies to give you a better experience. We use cookies for:
- Login sessions
- Cart functionality
- Website analytics
- Improving site performance
You can turn off cookies in your browser settings, but some parts of the site may not work properly without them.
We use these services and cookies:
| Cookie or service | Set by | What it's for |
|---|---|---|
| Joomla session cookie (random hashed name; HttpOnly) | JoomlaX | Keeps you logged in and remembers your session |
recentVisits |
JoomlaX | Remembers the products you viewed recently, so we can show them to you |
jxst |
JoomlaX | Used by our site-speed system |
_ga, _ga_N29YNCXXNW |
Google Analytics 4 | Helps us understand how visitors use the site (analytics) |
TawkConnectionTime, twk_uuid_561c365cf207135a361e3e8b, twk_idm_key; browser storage: twk_561c365cf207135a361e3e8b, twk_token_561c365cf207135a361e3e8b |
Tawk.to | Run the live chat window and remember your chat session |
Google Analytics 4 tells us which pages people visit and how they use the site. Google processes this data under its own privacy policy.
Tawk.to provides our live chat. If you use the chat, Tawk.to processes your messages and any details you share there.
7. Sharing your information
We don't sell, trade or rent your personal information to anyone.
We share limited data only with:
- PayPal and Razorpay, our payment processors, to take your payment
- Google Analytics 4 (Google), to measure how the site is used
- Tawk.to, our live chat provider, if you use the chat
- Our support desk at support.joomlax.com, to help you
These partners get only the data they need to provide their services.
We send store emails, such as order notifications, from our own web server. We don't use a third-party email service for them.
8. How we protect your information
We use industry-standard security measures to protect your information. We work hard to keep your data secure, but no method of sending data over the internet is completely secure.
9. How long we keep your information
We keep your information for as long as we need it to:
- Fulfill your purchases
- Provide support
- Meet our legal obligations
10. Your rights and choices
You can:
- Ask for a copy of the information we hold about you
- Ask us to correct information that's wrong
- Ask us to delete your data (subject to legal and accounting requirements)
- Opt out of marketing emails at any time
To make a request, email support@joomlax.com.
11. Links to other websites
JoomlaX may link to other websites. We're not responsible for how those websites handle your privacy.
12. Changes to this policy
Infyways may update this Privacy Policy from time to time. We'll post any changes on this page. If you keep using our website after a change, you accept the updated policy.
13. Contact us
For questions about this Privacy Policy, contact:
Infyways Solutions Private Limited (registered in India)
Store: joomlax.com
Company website: www.infyways.com
Email: support@joomlax.com