Troubleshooting

Version: 1.5.1

Troubleshooting

Popup not opening
  • Confirm System - Easy Login Popup is Enabled
  • Check the shortcode or selector/hash matches plugin settings
  • Clear Joomla and browser cache
  • Look for JavaScript errors in the browser console
Double popup / conflict
  • Disable overlapping selectors shared with other login popup extensions
  • Use a unique class (e.g. .open-elp-login) and #elp-popup
Logged-in menu empty
  • Verify After Login mode and that the menu/module/position is published and accessible
  • For positions, confirm the module is assigned to that exact position name
Login fails or 500 after login
  • Check login redirect menu item is published
  • Update to 1.5+ if you hit module render errors on older builds
  • Review administrator error logs
Styling not applying
  • Confirm theme selection (Modern vs Legacy)
  • Clear cache; Extra CSS may need higher specificity against the template

Need help? Visit JoomlaX Support.