Refunds

A full refund moves the order to your refunded status. A partial refund stays on the current status and is written to the order history.

• HikaShop Business or Multisite. When you refund an order paid with Razorpay, the plugin sends that amount to Razorpay, up to what is left.
• All editions, including Starter. Turn on Full refund when the order status is set to refunded. Changing the order to your refunded status refunds the remaining amount. You see a confirmation with the Razorpay refund ID, or an error if Razorpay refuses.
• Dashboard refunds. A refund.processed webhook records them. A full refund moves the order to the refunded status.
• Starter partial refunds. HikaShop Starter has no refund button. Issue the partial refund in the Razorpay Dashboard and let the webhook record it.

Razorpay returns the money to the original payment method. UPI refunds usually arrive within minutes to a few days. Cards and netbanking take 5 to 7 working days, according to Razorpay.