FAQ

What Joomla versions are supported?

Can I export user passwords?

Passwords are stored as hashes in Joomla. You can export the hash, exclude passwords, or use a placeholder. Plain text passwords cannot be exported.

What happens if I import a user that already exists?

Depends on import mode: "Add New Only" skips existing users, "Update Existing" updates them, "Add and Update" does both.

How do I handle passwords during import?

You can import plain text passwords (will be hashed), generate random passwords, or require password reset on first login.

Why can't I export to Excel?

Excel export requires the PhpSpreadsheet library. Install it via Composer: composer require phpoffice/phpspreadsheet

Can I import users into specific groups?

Yes, include a "groups" column in your import file with group names separated by commas, or set a default user group in options.

How do I import profile data?

Use columns prefixed with "profile_" (e.g., profile_phone, profile_city, profile_address) to map to user profile fields.

What if my import fails partway through?

Check the operation logs for details. Successfully imported users remain in the system. Fix issues and re-import with "Update Existing" mode.

Can I schedule automatic exports?

Templates can be combined with Joomla's Task Scheduler for automated exports in future versions.

How long are export files kept?

Export files are retained based on log retention settings. When logs are cleared, associated files are also deleted.

Is user data secure during export?

Export files are stored in a protected folder. Always download and store exported data securely, as it may contain sensitive information.

Can I export custom fields?

Yes, all custom fields created for com_users are automatically detected and available for export.