Refund Policy

Every JoomlaX extension comes with a 30-day money-back guarantee (conditions apply). If an extension doesn't work as described, or doesn't work with a supported Joomla and PHP version, and our support team can't fix it, we'll refund you.

The guarantee is there to fix problems, not for change of mind. JoomlaX extensions are digital downloads delivered instantly, so please try the live demo and read the feature list and documentation before you buy. If you're not sure an extension fits your site, ask us first. We'd rather answer a question than issue a refund.

If you find a bug, report it and we'll fix it promptly.

30-day money-back guarantee

We want every JoomlaX extension to work on your site. If it doesn't, and we can't fix it, we'll refund you.

Who qualifies for a refund

You're eligible for a full refund if all of these apply:

1. You ask within 30 days of purchase. Your 30 days start on the date of your order confirmation email.
2. The extension doesn't work as described, or doesn't work with a supported setup. That means it doesn't do what its product page, documentation or demo says it does, or it has a compatibility problem with a Joomla and PHP version listed as supported on its product page.
3. You've contacted support and given us a fair chance to fix it. Open a ticket at support.joomlax.com or email support@joomlax.com within the 30 days, describe the problem, and answer our questions. To look into the problem, we'll ask for temporary admin access to your site or a copy of it on a staging server. If we can't fix it within 7 business days of receiving the access and information we need, or you'd rather not wait, you can ask for your refund.

What the guarantee doesn't cover

This guarantee is for fixing problems, not for change of mind. It doesn't cover:

• Change of mind: changing your mind after you've downloaded the extension.
• Deciding you don't like the extension, or switching to (or buying) a different extension instead.
• Buying the wrong extension or plan. We don't offer exchanges.
• Problems caused by a third-party extension, template or server setup that we've identified and explained to you, where the JoomlaX extension itself works as described on a standard Joomla installation.
• Features that aren't listed on the product page, in the documentation or in the demo.
• Custom development, installation services or other paid work done to your specification.
• Unsupported Joomla or PHP versions (check the product page before you buy).
• The 30 Days plan (marked "Tester plan" on product pages), which isn't covered by the money-back guarantee.

Renewals

Plans don't renew automatically, and we never charge you unless you choose to buy. When your plan expires, we email you. Renewing is optional, at the regular price or any offer price available at the time.

You can get a refund on a renewal within 14 days of the renewal date if you haven't downloaded an update or used support since it renewed. After 14 days, or once you've downloaded an update or used support, a renewal isn't refundable.

Bundles

All-Access bundles are refunded in full, under the same conditions, when an extension you've downloaded from the bundle qualifies. We don't give partial refunds on bundles. A bundle refund ends access to every extension in the bundle.

Lifetime plans

Lifetime plans, including the Developer lifetime plan, follow the same 30-day rules from the date of purchase.

Exchanges

We don't offer exchanges. Please check the demo and documentation before you buy, and ask us if you're unsure.

What happens after a refund

Your purchase or subscription is canceled. Your account loses downloads, updates and support for that product (or for the whole bundle), and the download keys for that order stop working. Your other orders aren't affected. We ask you to remove the extension from your sites, but removal isn't a condition of the refund.

Refunds go back to the original payment method and account used for the order (PayPal or Razorpay), usually within 5–10 business days of approval. Your bank or card issuer may take longer to show it.

One refund per product

We give one refund per product per customer. If you buy the same extension again after a refund, the guarantee doesn't apply to the repurchase.

How to ask for a refund

Email support@joomlax.com or open a ticket at support.joomlax.com, with your order number. If you've already been talking to us about the problem, reply in the same email thread or ticket. We'll reply within 2 business days. If you disagree with our decision, reply and ask for a review by a senior team member.

This guarantee doesn't affect any rights you have under the law where you live.

Before you buy

Not sure an extension fits your site? Try the live demo, read the documentation, or ask us by email at support@joomlax.com or at support.joomlax.com before you buy.

Infyways Solutions Private Limited (registered in India)
Store: joomlax.com
Company website: www.infyways.com
Email: support@joomlax.com