Easy Ajax Contact

Troubleshooting

Version: 2.1.3

Troubleshooting

  • Form does not submit

    • Check recipient email, CAPTCHA settings, CSRF session, and browser console errors. Confirm the AJAX URL is reachable.

  • Shortcode still shows as text

    • Confirm System - Easy Contact Shortcode is enabled and the module ID is published. Clear cache.

  • No inbox rows

    • Enable Store Submissions on the module and confirm Components > Easy Contact is installed.

  • Webhook not arriving

    • Verify the URL, HTTPS endpoint, and signature secret. Check the submission error column and Joomla logs.

  • Old assets remain

    • Clear Joomla and browser cache. Confirm assets load as easy-contact.css?X.x and easy-contact.js?X.x.

  • Submissions table is missing, or installation reported a table error

    • Update to the latest version of Easy Ajax Contact. The update creates the #__easycontact_submissions table if it does not exist, so you do not need to create it by hand.
    • If the table is still missing, open System > Maintenance > Database. If Easy Contact shows a problem, tick its row and click Update Structure.

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