Agents

Adding Agents

Open the Agents tab and click Add. Each agent can have:

• Name: Display name shown in the widget.
• Role / Title: Short role text such as Sales Consultant or Support Agent.
• Department: Used for filtering and organization.
• Tags: Optional comma-separated tags for reference.
• WhatsApp Number: International number with country code. Spaces and plus signs are accepted; the module sanitizes the value for wa.me.
• Prefilled Message: Message sent to WhatsApp. Supports {{page_url}}, {{page_title}}, and {{site_name}}.
• Photo: Optional avatar image.
• Priority: Higher values appear before lower values when using priority routing.
• Force Offline: Manually mark an agent offline.
• Availability: Inherit global hours, always online, always offline, or custom hours.

Message Example

Hello, I need help with {{page_title}}.

{{page_url}}