Introduction

JX WhatsApp Assistant is a modern Joomla site module that adds a floating WhatsApp contact widget with multiple support agents, working-hour schedules, optional pre-chat fields, offline email fallback, analytics events, and full styling controls.

The module does not pretend to be a live WhatsApp API client. It opens WhatsApp Web or the WhatsApp mobile app using clean wa.me links, with optional prefilled message context.

Key Highlights

• Multi-agent WhatsApp support
• Agent priority, routing, department filtering, and schedules
• Global hours, per-agent hours, holidays, always-online, and always-offline modes
• Dynamic message tokens for page URL, page title, and site name
• Optional pre-chat qualification fields
• Offline email fallback using Joomla mail APIs
• GTM dataLayer events and browser CustomEvents
• Complete module-parameter styling controls
• Responsive mobile bottom sheet and accessible keyboard behavior
• Joomla 4, 5 and 6 compatible