General Settings

Panel Text

• Panel Heading: Main title in the widget panel. If empty, the module uses the default language string.
• Subheading: Short intro text under the heading.

Routing

• Priority: Online agents first, then highest priority first.
• First Online: Promotes the first available online agent.
• Random: Promotes a random online agent.
• Round Robin: Rotates the promoted online agent during the visitor session.

Department Filter

Enter a department name such as Sales to show only matching agents. Leave blank to show all agents.

URL Targeting

• URL Include Patterns: Show only when the current URL matches one of the patterns.
• URL Exclude Patterns: Hide when the current URL matches one of the patterns.
• Use one pattern per line. Exclude rules take priority over include rules.