Schedules

Global Schedule

• Timezone: PHP timezone ID such as UTC or Asia/Kolkata.
• Default Working Days: Use PHP weekday numbers, where 1 is Monday and 7 is Sunday.
• Default Day Start / End: Times in 24-hour format, for example 09:00 and 17:00.
• Holidays: Add dates in YYYY-MM-DD format. Scheduled agents are offline on those days.

Per-Agent Schedule

• Use Global Hours: Agent follows the global schedule.
• Always Online: Agent always appears online, even on holidays.
• Always Offline: Agent always appears offline.
• Custom Hours: Agent uses their own working days and start/end times.

Overnight Windows

If start time is later than end time, the module treats it as an overnight schedule.