Pre-Chat
Pre-chat fields collect visitor context before opening WhatsApp. When enabled, agent rows become buttons instead of direct links.
Available Fields
- Name
- Phone
- Message
- Topic / Interest
- Consent checkbox
Required Fields
Name, email, and consent can be required. If required values are missing, JavaScript blocks the WhatsApp redirect and shows an inline error.
How It Works
The module appends collected pre-chat details to the WhatsApp message so the support agent receives useful context immediately.