Offline Fallback

The offline fallback form appears when all agents are offline and fallback is enabled.

Fallback Options

• Fallback Heading: Form title.
• Fallback Intro: Short helper text.
• Recipient Email: Email address receiving submissions.
• Email Subject: Supports page and visitor tokens.
• Email Body Prefix: Intro text added before submitted fields.
• Include Phone Field: Adds a required phone field to the fallback form.

Security

Fallback submissions use Joomla's CSRF token system and Joomla mail APIs.