FAQ

Does this provide live chat inside my Joomla website?

No. WhatsApp does not provide that kind of website live-chat API for a normal Joomla module. The widget redirects visitors to WhatsApp Web or the WhatsApp mobile app with a prefilled message.

Can I add multiple agents?

Yes. Use the Agents tab and click Add for each support person or department.

Can each agent have different working hours?

Yes. Agents can inherit global hours or use custom days and start/end times.

What happens when all agents are offline?

If enabled, the module displays an email fallback form so visitors can leave a message.

Can I track clicks?

Yes. Enable dataLayer events or browser CustomEvents in the Analytics tab.

Can I customize the widget design?

Yes. The Style & Appearance tab includes presets, colors, sizing, typography, animation, and custom CSS.

Can I show it only on selected pages?

Yes. Use Joomla module menu assignment and optional URL include/exclude patterns.