All in One
A Complete Help Desk in Joomla
- Get a customer portal, staff console, knowledge base and automated email and SLA tasks in one package. Tickets come from your site, email or staff logging phone calls.
Plugin
Component
Utilities
Easy Helpdesk
Support Tickets, Knowledge Base, and Email Desk for Joomla
- Zero B/C pluginRuns without the B/C pluginRuns on Joomla 5 and 6 without the Behaviour - Backward Compatibility plugin, so you can keep it switched off.
- Joomla 5 & 6Tested and supported on Joomla 5 and 6.
- 5.0See the reviews
- v1.0.34· Updated 4 days ago
- PHP 8.1+
- Instant accessReady to install right after checkout
- One-click updatesNew releases install from the Joomla administrator
- Lifetime optionPay once and keep future releases
- 30-day guaranteeFull refund if it is not the right fit
Features
What can Easy Helpdesk do for you?
Nineteen feature areas, one install package for Joomla 5 and 6.
Customer Portal
A Portal Customers Love
- A clear landing page with a ticket button, ticket stats, popular help articles and notifications.
Guest Access
Support Without Passwords
- Let visitors open tickets without an account, or require sign-in. One-time email links get customers to their tickets instantly.
Staff Console
Work Tickets From the Front End
- Agents handle the queue from a front-end console with everything they need day to day.
Full Lifecycle
Reply, Assign, Merge and Split
- Send rich-text replies and keep internal notes private. Choose whether each reply emails the customer.
Faster Replies
Canned Replies and Macros
- Save polished answers and insert them in one click. Replies can also set status, priority, assignee and tags.
Custom Fields
Capture the Details That Matter
- Ask custom questions per department, with required fields and help text. Tag tickets like billing, bugs or VIP and filter your queues.
SLA Policies
SLAs That Track Themselves
- Set response and resolution targets by priority, with business hours if you like. Clear due and breached indicators keep nothing slipping.
Safe Attachments
Attachments Done Right
- Set file limits, sizes and allowed types. Files are stored securely and checked before download.
Self-Service
A Knowledge Base That Cuts Tickets
- Publish help articles with categories, featured posts, videos, related reading and SEO settings. Customers find answers before they ask.
Email Built In
Email In and Out
- Connect multiple mailboxes with secure connections. Fetch mail from the admin or on a schedule, with no special PHP extension.
Watchers
Keep Everyone in the Loop
- Add extra email addresses that get copies of public replies.
Dashboard
See the Whole Desk at a Glance
- See active, unassigned, urgent and closed work at a glance. Track team workload, departments and satisfaction.
Portal Design
A Portal That Fits Your Brand
- Choose Minimal, Classic, Soft or Ink themes. Your accent color builds matching shades with readable buttons.
Permissions
Permissions Built for Support Teams
- Set separate rights for agents, managers, replies, notes, assignment and more. Agents work only in their own departments.
Spam Protection
Keep Spam Out
- Built-in security codes, a guests-only option and optional Cloudflare Turnstile. Keep abuse out of your queue.
Scheduled Tasks
Automation Ready Out of the Box
- Mail fetching and SLA checks are ready in Joomla's Scheduled Tasks. Or use an external cron if you prefer.
Tidy Admin
Everything Under One Menu
- Tickets, departments, agents, knowledge base and email settings in one tidy menu.
Future-Proof
Built for Modern Joomla and PHP
- Ready-made menu types for the portal, ticket form, knowledge base and staff console. A modern build with secure file storage and no jQuery.
Changelog
What's new
4 releases since version 1.0.31. Updates install from the Joomla admin with a valid licence.
- Bug Fix: Administrator and customer portal styles and scripts load again after updating to 1.0.33.
- Runs on Joomla 5 and 6 with the Behaviour Backward Compatibility plugins disabled
- Admin assets load through the web asset manager; tables use the current database API
- Bug Fix: Staff notification placeholder {admin_url} now opens the ticket in the Joomla Administrator. The previous layout=edit link was rejected with “You are not permitted to use that link to directly access that page”.
- Bug Fix: A missing ticket id no longer fatals with Error 0. The desk returns to the ticket list.
- Bug Fix: Updating the package no longer force-enables the Task plugin if an administrator had disabled it.
- Existing administrator ticket links in already-sent mail also open after this update, only when the ticket exists and the user may edit that queue.
- Media asset versions now match the package version 1.0.32.
- Initial release of Easy Helpdesk for Joomla 5 and 6 (PHP 8.1+), native JavaScript, Web Asset Manager, no jQuery
- Customer portal, frontend staff console, and administrator workspace
- HTML notification emails with editable templates and placeholders including {admin_url}
- Multi-mailbox IMAP intake, routing, blocklist, and Task plugin for mail fetch and SLA sweep
Docs & setup
Get up and running fast
Written guides for installing and configuring Easy Helpdesk, from first setup to the options that matter.
- Installation stepsOne install zip for Joomla 5 and 6, installed from System, Install, Extensions.
- Configuration optionsThe settings in the guide, from first setup to the options that matter.
- Practical usage tipsShort examples you can adapt to your site.
Pricing
Choose the plan that fits
Save more as you scale — longer access means a bigger discount.
Compatible with
Joomla 5
Joomla 6
Tester plan
30 Days
Basic testing plan. 30 days access only. No priority support. Access expires after 30 days - no future updates.
$19
$19
You save zero
Download
30-day money-back guarantee
Download Access -
30 Days
Support -
30 Days Email Support
1 Website License
Unlimited
Downloads
No Priority Support
No Future Updates After 30 Days
Limited to Testing Only
30-Day Money Back Guarantee
Commercial Use License
6 Months
6 months access with priority support & bug fixes. Perfect for short-term projects and growing businesses.
$114
$29
You save $85
Download
30-day money-back guarantee
Download Access -
6 Months
Support -
6 Months + Priority Updates
2 Websites License
Unlimited
Downloads
Priority Email Support
Priority Bug Fixes
6 Months Free Updates
30-Day Money Back Guarantee
Commercial Use License
1 Year
Full year access with VIP support channel. Fastest response time & priority feature requests. Best value!
$228
$49
Get 1 Year
30-day money-back guarantee
Download Access -
1 Year
Support -
1 Year + VIP Support Channel
3 Websites License
Unlimited
Downloads
VIP Support Channel
Priority Feature Requests
Fastest Response Time
1 Year Free Updates
30-Day Money Back Guarantee
Commercial Use License
Pay once
Lifetime
Lifetime access with dedicated support agent. Never pay again - unlimited updates & custom development support included.
$1,980
$99
You save 95%
Download
30-day money-back guarantee
Download Access -
Lifetime
Support -
Lifetime + Dedicated Support
Unlimited Websites License
Unlimited
Downloads
Dedicated Support Agent
Lifetime Free Updates
Feature Request Priority
Custom Development Support
30-Day Money Back Guarantee
Commercial Use License
Why buy here
Why JoomlaX
- Built, maintained and supported by one team Every product sold on JoomlaX is developed, maintained and supported by Infyways, building Joomla solutions since 2010.
- Ready for Joomla 4, 5 and 6 118 extensions support Joomla 5 and 6, and 114 support Joomla 4. Each product page lists the versions it works with.
- One-click Joomla updates Regular updates and feature improvements for licensed customers, delivered straight to your Joomla admin.
- Support from the developers Tickets go straight to the developers. First replies within 24 business hours.
All-access bundle
Unlock every JoomlaX extension in one plan
Get all 126 extensions, new releases, ongoing updates and full-time support. Bought one by one, a year of updates for every extension costs over $4,700.
-
Basic
Ideal for small projects and personal sites
$249/ 6 months
Save 91% · $2,900+ value
- Access to 126 extensions
- Access to new extensions during period
- 3 websites license
- 6 months support and updates
- Unlimited downloads and domain activations
- Full-time expert technical support
30-day money-back guarantee
-
Most popular
Premium
Best for growing businesses and web agencies
$349/ 1 year
Save 92% · $4,700+ value
- Access to 126 extensions
- Access to new extensions during period
- 5 websites license
- 1 year support and updates
- Unlimited downloads and domain activations
- Priority full-time technical support
30-day money-back guarantee
-
Developer
For professional developers and multi-client agencies
$749/ one-time
Pay once · keep forever
- Access to 126 extensions
- Access to all future new extensions
- Unlimited websites license
- Lifetime support and updates
- Unlimited downloads and domain activations
- VIP priority full-time technical support
30-day money-back guarantee
FAQ
Questions about Easy Helpdesk
Still unsure? Our support team is one ticket away.
What is Easy Helpdesk?
A complete support desk that lives inside your Joomla site: customer portal, staff console, administrator workspace, knowledge base, email intake, SLA policies, and reports in one package.
Who is it for?
Joomla sites that sell products, run memberships, agencies, schools, SaaS companies, and any team that needs tickets without sending customers to a separate helpdesk SaaS.
Why keep support on Joomla instead of Zendesk or Freshdesk?
Tickets stay on your domain, match your brand, use your Joomla users and ACL, and avoid another monthly SaaS bill. Customers never leave your site to get help.
What do customers see?
A branded portal to submit tickets, track conversations, attach files, browse help articles, and reopen or rate closed tickets. Guests can use magic email links when you allow it.
Can my team work tickets without logging into the administrator?
Yes. The frontend Staff console lets agents triage queues, reply, assign, merge, and export CSV from the site, with the same day-to-day power they need.
Does it handle email as well as web forms?
Yes. Tickets arrive from the portal, IMAP mailboxes, or staff create-on-behalf intake. Editable notification templates cover opens, replies, status changes, assignments, and more.
Will it reduce repeat tickets?
The knowledge base shows popular articles, suggests help while customers type, and lets staff mark tickets solved from an article so self-service wins stick.
Can I match my brand?
Four portal themes, accent colour, corners, widths, fonts, density, header styles, and a custom CSS box. Email can use your accent and signature too.
How does it help managers measure the desk?
Dashboard queue cards, workload by agent, SLA breach visibility, satisfaction ratings, and reports for volume, aging, and first-response minutes.
Is there a live demo I can try?
Yes. Browse the demo portal and administrator with a read-only demo account so you can explore every screen without changing live data.
Which Joomla versions does it support?
Joomla 5 and Joomla 6 with PHP 8.1+. Modern namespaced architecture, Web Asset Manager assets, and native JavaScript with no jQuery.
What is included in the purchase?
The install package with the component and Task plugin, updates through the JoomlaX update server, documentation, and support from JoomlaX.
Help from the people who built it
- Documentation Installation, configuration and usage guides for this extension. Read the docs →
- Support portal Open a ticket with the developers. We reply to your first request within 24 business hours. Open a ticket →
- Live demos Try this extension on a live demo before you buy. Open this demo →
- Support policy What support covers, response times and how to get the fastest answer. Read the policy →
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