Plugin Component
Utilities

Easy Helpdesk

Support Tickets, Knowledge Base, and Email Desk for Joomla

  • Zero B/C pluginRuns without the B/C pluginRuns on Joomla 5 and 6 without the Behaviour - Backward Compatibility plugin, so you can keep it switched off.
  • Joomla 5 & 6Tested and supported on Joomla 5 and 6.
Try live demo Documentation
  • Instant accessReady to install right after checkout
  • One-click updatesNew releases install from the Joomla administrator
  • Lifetime optionPay once and keep future releases
  • 30-day guaranteeFull refund if it is not the right fit

Features

What can Easy Helpdesk do for you?

Nineteen feature areas, one install package for Joomla 5 and 6.

Complete Support Desk

Tickets · Knowledge · Email

Complete Support Desk

  • One package for the whole desk: Ship a customer portal, staff console, administrator workspace, knowledge base, and scheduled mail/SLA tasks in a single Joomla package.
  • Web, email, and phone intake: Tickets arrive from the site form, IMAP mailboxes, or staff create-on-behalf intake for phone and other channels.
Customer Support Portal

Submit · Track · Self-serve

Customer Support Portal

  • Branded portal home: A clear landing page with ticket CTA, open/total stats for signed-in customers, popular help articles, and a notification bell with unread count.
  • Guided ticket submit: Customers choose department, type, and priority, write the message, attach files, answer custom fields, and pass captcha or Turnstile before create.
Guest Access Without Friction

Magic Links · Find Ticket

Guest Access Without Friction

  • Guest ticket create: Let visitors open tickets without a Joomla account when guest access is enabled, or require sign-in when you prefer accounts only.
  • Passwordless My Tickets link: Email a one-time access link so customers reach their ticket list without remembering a password. Links expire and work once.
Frontend Staff Console

Work Tickets From The Site

Frontend Staff Console

  • No administrator login required: Agents work the queue from a Staff console menu item with triage power for day-to-day support.
  • Saved queues with live counts: Any, Still open, Awaiting reply, Unassigned, Mine, High/urgent, SLA breached, and Spam views keep the desk focused. Choose roomy or compact spacing that is remembered.
Full Ticket Lifecycle

Reply · Assign · Merge · Split

Full Ticket Lifecycle

  • Public replies and private notes: Send rich-text answers with your chosen site or admin editor, keep internal notes private, and choose whether each reply triggers customer email.
  • Assignment that fits your team: Manual assign, assign to me, department move, plus per-department auto-assignment: manual, round robin, or least open tickets.
Canned Replies & Macros

Faster First Response

Canned Replies & Macros

  • Department-scoped canned replies: Save polished HTML answers and insert them from the admin or staff ticket screen.
  • Macro side effects: A canned reply can also set status, priority, assignee, and tags while the body is inserted.
Custom Fields, Tags & Types

Capture What Matters

Custom Fields, Tags & Types

  • Flexible custom fields: Ask text, textarea, number, email, URL, list, radio, or checkbox questions per department, with required rules, help text, placeholders, and customer visibility.
  • Colour tags: Label tickets for billing, bugs, VIP, and more, then filter queues and add tags from macros.
SLA Policies That Enforce Themselves

First Response · Resolve · Escalate

SLA Policies That Enforce Themselves

  • Targets by department and priority: Set first-response and resolve minutes for low, normal, high, and urgent work, optionally limited to business hours and working days.
  • Visible SLA state: Due, paused, breached, and complete indicators appear on tickets and queue views so nothing silent-slips.
Attachments Done Properly

Secure Uploads · Safe Downloads

Attachments Done Properly

  • Policy you control: Enable or disable attachments, set max files, max size in KB, and an allowed extension list.
  • Protected storage: Files live behind denied direct access with MIME checks and sanitized download names.
Knowledge Base That Converts

Self-service Before Tickets

Knowledge Base That Converts

  • Articles, categories, and search: Publish help with category chips and landings, featured articles, pagination, intro images, YouTube/Vimeo/media video, related reading, on-this-page TOC, and SEO metadata.
  • Live suggestions while typing: Related articles appear on the submit form and in the staff ticket panel so fewer tickets are opened for answered questions.
Email In And Out

IMAP · Templates · Rules

Email In And Out

  • Multi-mailbox IMAP fetch: Publish multiple mailboxes with SSL/TLS options. Fetch needs no PHP imap extension, and you can pull mail from admin or a keyed cron URL.
  • Nine editable notification templates: Created, reply, status, assigned, reopened, rated, and portal access wording with placeholders, HTML or plain text, accent colour, signature, global CC/BCC, auto-reply, test send, and unpublish to silence one event.
Watchers, Time & Activity

Context Around Every Ticket

Watchers, Time & Activity

  • CC watchers: Add extra emails that receive public reply copies from the portal or staff screens.
  • Time tracking: Log minutes and notes against a ticket and keep a running total for reporting and billing follow-up. Toggle staff side panels for time, KB, fields, history, activity, and watchers.
Dashboard & Reports

See The Desk At A Glance

Dashboard & Reports

  • Administrator dashboard: Queue cards for active, awaiting, unassigned, mine, urgent, today, and closed work, plus awaiting panels, team workload, departments, KB snapshot, satisfaction, desk tools, and featured article count.
  • Reports that matter: Created and closed volume, SLA breaches, average rating, open-ticket aging buckets, and per-agent tickets, ratings, and first-response minutes.
Portal Design System

Themes · Accent · Density

Portal Design System

  • Four portal themes: Minimal, Classic, Soft, and Ink, with accent colour that builds its own shades and readable button contrast, plus header styles for gradient, flat, or plain heroes.
  • Layout control: Corner styles, portal and form widths, font choices, and cosy or compact density without template overrides. Form controls keep their look on aggressive templates.
Permissions Built For Support Teams

Agent · Manager · Actions

Permissions Built For Support Teams

  • Granular ACL actions: Separate Agent, Manager, Reply, Private note, Status, Assign, Merge, and Requester permissions alongside standard Joomla core rights.
  • Department scoping: Agents only see and assign inside their departments. Managers can run the wider desk.
Spam And Abuse Controls

Captcha · Turnstile · Blocklist

Spam And Abuse Controls

  • Built-in image captcha: Session-bound security codes with reload, guests-only option, and customisable labels.
  • Cloudflare Turnstile: Optional Turnstile provider with site and secret keys when you want an external challenge.
Scheduled Tasks Included

Mail Fetch · SLA Sweep

Scheduled Tasks Included

  • Task plugin in the package: Install component and Task plugin together so cron work is ready in System > Scheduled Tasks.
  • Mail fetch routine: Pull inbound mailboxes on a schedule, or trigger a keyed fetch URL when you prefer external cron.
Administrator Workspace

Everything Under One Menu

Administrator Workspace

  • Nested Easy Helpdesk menu: Dashboard, Tickets, Departments, Agents, then Ticket setup, Knowledge base, and Mail and routing groups for a tidy sidebar.
  • Search and status filters: Find records quickly across departments, agents, canned replies, custom fields, types, statuses, SLA policies, mailboxes, templates, rules, blocklist, articles, and more.
Modern Joomla Package

Joomla 5 & 6 · PHP 8.1+

Modern Joomla Package

  • Clean install and update path: Install pkg_easyhelpdesk, receive updates through the JoomlaX update server, and uninstall the package in one pass.
  • Menu item layouts: Portal, Submit Ticket, My Tickets, Knowledge Base, and Staff console menu types with SEF-friendly routing.

Changelog

What's new

4 releases since version 1.0.31. Updates install from the Joomla admin with a valid licence.

    • Bug Fix: Administrator and customer portal styles and scripts load again after updating to 1.0.33.

Docs & setup

Get up and running fast

Written guides for installing and configuring Easy Helpdesk, from first setup to the options that matter.

  • Installation stepsOne install zip for Joomla 5 and 6, installed from System, Install, Extensions.
  • Configuration optionsThe settings in the guide, from first setup to the options that matter.
  • Practical usage tipsShort examples you can adapt to your site.
Open documentation Ask a question

Pricing

Choose the plan that fits

Save more as you scale — longer access means a bigger discount.

Compatible with
Joomla 5 Joomla 6
Tester plan
30 Days
Basic testing plan. 30 days access only. No priority support. Access expires after 30 days - no future updates.
$19

$19

You save zero
Download Access - 30 Days
Support - 30 Days Email Support
1 Website License
Unlimited Downloads
No Priority Support
No Future Updates After 30 Days
Limited to Testing Only
30-Day Money Back Guarantee
Commercial Use License
6 Months
6 months access with priority support & bug fixes. Perfect for short-term projects and growing businesses.
$114

$29

You save $85
Download Access - 6 Months
Support - 6 Months + Priority Updates
2 Websites License
Unlimited Downloads
Priority Email Support
Priority Bug Fixes
6 Months Free Updates
30-Day Money Back Guarantee
Commercial Use License
Recommended
1 Year
Full year access with VIP support channel. Fastest response time & priority feature requests. Best value!
$228

$49

You save $179
Download Access - 1 Year
Support - 1 Year + VIP Support Channel
3 Websites License
Unlimited Downloads
VIP Support Channel
Priority Feature Requests
Fastest Response Time
1 Year Free Updates
30-Day Money Back Guarantee
Commercial Use License
Pay once
Lifetime
Lifetime access with dedicated support agent. Never pay again - unlimited updates & custom development support included.
$1,980

$99

You save 95%
Download Access - Lifetime
Support - Lifetime + Dedicated Support
Unlimited Websites License
Unlimited Downloads
Dedicated Support Agent
Lifetime Free Updates
Feature Request Priority
Custom Development Support
30-Day Money Back Guarantee
Commercial Use License

Why buy here

Why JoomlaX

  • Built, maintained and supported by one team Every product sold on JoomlaX is developed, maintained and supported by Infyways, building Joomla solutions since 2010.
  • Ready for Joomla 4, 5 and 6 118 extensions support Joomla 5 and 6, and 114 support Joomla 4. Each product page lists the versions it works with.
  • One-click Joomla updates Regular updates and feature improvements for licensed customers, delivered straight to your Joomla admin.
  • Support from the developers Tickets go straight to the developers. First replies within 24 business hours.

All-access bundle

Unlock every JoomlaX extension in one plan

Get all 125 extensions, new releases, ongoing updates and full-time support. Bought one by one, a year of updates for every extension costs over $4,700.

  • Basic

    Ideal for small projects and personal sites

    $249/ 6 months

    Save 91% · $2,900+ value

    • Access to 125 extensions
    • Access to new extensions during period
    • 3 websites license
    • 6 months support and updates
    • Unlimited downloads and domain activations
    • Full-time expert technical support
    Buy Basic plan

    30-day money-back guarantee

  • Most popular

    Premium

    Best for growing businesses and web agencies

    $349/ 1 year

    Save 92% · $4,700+ value

    • Access to 125 extensions
    • Access to new extensions during period
    • 5 websites license
    • 1 year support and updates
    • Unlimited downloads and domain activations
    • Priority full-time technical support
    Buy Premium plan

    30-day money-back guarantee

  • Developer

    For professional developers and multi-client agencies

    $749/ one-time

    Pay once · keep forever

    • Access to 125 extensions
    • Access to all future new extensions
    • Unlimited websites license
    • Lifetime support and updates
    • Unlimited downloads and domain activations
    • VIP priority full-time technical support
    Buy Developer plan

    30-day money-back guarantee

FAQ

Questions about Easy Helpdesk

Still unsure? Our support team is one ticket away.

What is Easy Helpdesk?

A complete support desk that lives inside your Joomla site: customer portal, staff console, administrator workspace, knowledge base, email intake, SLA policies, and reports in one package.

Who is it for?

Joomla sites that sell products, run memberships, agencies, schools, SaaS companies, and any team that needs tickets without sending customers to a separate helpdesk SaaS.

Why keep support on Joomla instead of Zendesk or Freshdesk?

Tickets stay on your domain, match your brand, use your Joomla users and ACL, and avoid another monthly SaaS bill. Customers never leave your site to get help.

What do customers see?

A branded portal to submit tickets, track conversations, attach files, browse help articles, and reopen or rate closed tickets. Guests can use magic email links when you allow it.

Can my team work tickets without logging into the administrator?

Yes. The frontend Staff console lets agents triage queues, reply, assign, merge, and export CSV from the site, with the same day-to-day power they need.

Does it handle email as well as web forms?

Yes. Tickets arrive from the portal, IMAP mailboxes, or staff create-on-behalf intake. Editable notification templates cover opens, replies, status changes, assignments, and more.

Will it reduce repeat tickets?

The knowledge base shows popular articles, suggests help while customers type, and lets staff mark tickets solved from an article so self-service wins stick.

Can I match my brand?

Four portal themes, accent colour, corners, widths, fonts, density, header styles, and a custom CSS box. Email can use your accent and signature too.

How does it help managers measure the desk?

Dashboard queue cards, workload by agent, SLA breach visibility, satisfaction ratings, and reports for volume, aging, and first-response minutes.

Is there a live demo I can try?

Yes. Browse the demo portal and administrator with a read-only demo account so you can explore every screen without changing live data.

Which Joomla versions does it support?

Joomla 5 and Joomla 6 with PHP 8.1+. Modern namespaced architecture, Web Asset Manager assets, and native JavaScript with no jQuery.

What is included in the purchase?

The install package with the component and Task plugin, updates through the JoomlaX update server, documentation, and support from JoomlaX.

Help from the people who built it

Company

Services

Support

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