Administrator menu map

Everything lives under Components > Easy Helpdesk. The sidebar is nested into workspace screens and three setup groups.

Top level

• Dashboard: queue overview, workload, satisfaction, desk tools accordion, optional sample data actions
• Tickets: full ticket list with filters, batch actions, and ticket edit
• Departments: support queues with email and auto assignment
• Agents: map Joomla users to departments and manager flag
• Reports: volume, SLA breaches, ratings, aging, and per agent stats
• Configuration: all component options in left rail tabs

Ticket setup group

• Canned Replies: saved answers with optional macro side effects
• Custom Fields: extra questions on the submit form per department
• Tags: coloured labels for filtering and macros
• Types: ticket classification list shown on submit
• Statuses: custom statuses in open, pending, or closed groups
• SLA Policies: first response and resolve targets with escalation

Knowledge base group

• Knowledge Base: help articles with SEO, media, and feedback tabs
• KB Categories: category chips and landing pages on the site

Mail and routing group

• Mailboxes: multiple published IMAP mailboxes
• Email Templates: one editable template per notification event
• Mail Rules: route inbound mail by subject, from, or body
• Blocklist: block email, domain, subject, or body matches
• Mail Log: delivery success and failure history

Dashboard desk tools

The dashboard accordion repeats the setup links above plus a Workspace section for Departments, Agents, Reports, and Configuration. Each panel previews up to 10 rows.