Attachments

Policy (Configuration General)

• Enable attachments master switch
• Attachments folder path (relative or absolute)
• Maximum files per message (1 to 20)
• Maximum size in KB per file
• Allowed extensions comma list

Previews

• Image attachments show thumbnails in the portal and administrator ticket timelines
• Lightbox viewer with download on both sides

Security

• Files stored outside public web root with direct access denied
• MIME checks and sanitized download filenames
• Private note attachments are not reachable from customer ticket links

Usage

• Customers attach on submit and reply when enabled
• Staff attach on replies and notes in administrator and staff console
• A reply message is required to send attachments with a reply

PHP upload_max_filesize and post_max_size still cap uploads below the configured KB limit.