Customer portal guide

The customer portal helps visitors help themselves before opening a ticket.

Portal home

• Submit ticket and My Tickets calls to action
• Open and total ticket stats for signed in customers
• Popular knowledge base articles when KB is on
• Notification bell with unread count

Submit ticket

• Department, type, priority, message, custom fields, attachments
• CAPTCHA or Turnstile when enabled
• Live knowledge base suggestions while typing (when KB on)

My Tickets

• Search and filter by status and priority
• Single ticket conversation, attachments, watchers, editable visible custom fields
• Reply with draft autosave
• Reopen and rate when allowed in Configuration

Guest paths

• Submit as guest when Allow guest tickets is on
• Email me a link for passwordless ticket list access
• Find a ticket by number and email
• Private ticket link from confirmation email still works