Knowledge base

Articles

• Title, alias, category, intro and full text, image, alt text, video URL (YouTube, Vimeo, or media file)
• Featured flag, ordering, access level
• SEO tab: meta title, description, keywords, robots
• Feedback tab: helpful yes/no counts and written notes after No votes

Categories

• Title, alias, description, ordering, published, access
• Category chips and landing meta on the frontend knowledge base layout

Frontend features (when Enable knowledge base is on)

• Search, category filter, pagination, featured articles
• Live suggestions on the submit form while typing
• Staff ticket panel article suggestions

Configuration switches (Knowledge base tab)

• Enable knowledge base (master switch for portal KB, suggestions, and staff KB panel)
• KB intro image and alt for the index page
• Show updated date, reading time, view count on articles
• Table of contents from headings, related articles, aside help blocks
• Still stuck CTA, share buttons, Was this helpful voting
• Run content plugins, JSON-LD structured data, Open Graph tags

Administrator KB screens stay available when the frontend KB is off so you can draft articles before go live.