Requirements

Joomla and PHP

• Joomla: 5.x or 6.x only
• PHP: 8.1.0 or newer (matches the component manifest)
• Database: MySQL or MariaDB with utf8 support

Mail

• Working outbound mail from Joomla (Global Configuration mail settings) for notifications, auto replies, and portal access links
• For inbound tickets: an IMAP mailbox your host can reach. The PHP imap extension is not required; Easy Helpdesk uses its own socket client

Users and permissions

• Joomla user accounts for each support agent
• At least one administrator or manager who can open Components > Easy Helpdesk

Optional

• Cloudflare Turnstile site and secret keys if you choose Turnstile instead of the built-in CAPTCHA
• A cron job or Joomla Scheduled Tasks for regular mail fetch and SLA sweeps
• Frontend menu positions in your template for portal and staff pages

Not required

• Joomla 4 (not supported by this package version)
• Third party editor plugins (inherit the Joomla default unless you pick one in Configuration)
• Separate ticket SaaS or external API accounts