Blocklist and mail log

Blocklist

Block inbound or portal submissions before they create open tickets.

• Kind: Email, Domain, Subject, or Body
• Value: address, domain, or text to match
• Note: optional internal reminder

Mark spam on a ticket can add the requester email to the blocklist. Blocked submit attempts create closed tickets instead of open work.

Mail log

• Lists outbound delivery attempts with recipient, subject, event, and error text when sending fails
• Filter by status, event, and date range; delete selected rows; purge entries older than 30 days; or clear the whole log
• Use this first when customers report missing email
• Check Joomla Global Configuration mail and the From address in Configuration notifications