Introduction
Easy Helpdesk 1.0.29 is a Joomla component package from JoomlaX that turns your site into a support desk with tickets, a knowledge base, email intake, and a frontend staff console.
Install pkg_easyhelpdesk once and you receive the administrator workspace, customer portal menu layouts, and the Task plugin for scheduled mail fetch and SLA sweeps.
What you get
- Customer portal: home dashboard, submit ticket form, My Tickets list, single ticket view, and optional knowledge base
- Staff console: work the queue from the site without opening the administrator
- Administrator desk: dashboard, tickets, departments, agents, setup screens, mail routing, reports, and in-component configuration
- Email: outbound notification templates, optional IMAP fetch from one or more mailboxes, routing rules, blocklist, and delivery log
- SLA: policies by department and priority, business hours, breach indicators, escalation, and a scheduled sweep task
Built for modern Joomla
- Joomla 5.x and Joomla 6.x
- PHP 8.1 or newer
- Native JavaScript, Web Asset Manager CSS/JS, no jQuery dependency
- English language packs included
Where to start
After installation, open Components > Easy Helpdesk > Dashboard. The first-time notice helps you install optional sample data or start with an empty desk. Then add frontend menu items for the portal, submit form, and staff console.