Configuration: General

Open Components > Easy Helpdesk > Configuration > General.

Allow guest tickets: visitors can submit without a Joomla account
Default status: open, pending, or waiting on new tickets
Default priority: low, normal, high, or urgent on new tickets when not chosen on the form
Show ticket type on submit: hide the type field on the customer form when off
Enable attachments: master switch for uploads
Attachments folder: relative to the site root or an absolute path (default media/com_easyhelpdesk/attachments)
Maximum files per message: 1 to 20 when attachments are on
Maximum attachment size in KB: per file limit
Allowed extensions: comma list such as pdf,jpg,jpeg,png,txt,zip
Ticket prefix: letters before the number (default EHD)
Let customers reopen tickets: Reopen button on resolved or closed tickets
Ask for a rating: 1 to 5 stars after resolve or close
Allow splitting messages: staff can split a thread message into a new ticket
Editor on the site: reply editor in staff console (inherit Joomla default or pick a plugin)
Editor in the administrator: ticket replies, canned replies, KB, templates
Read-only demo usernames: comma list (default demo) for try-before-buy browsing without saves