Custom fields

Custom fields ask extra questions on the submit form and show answers on the ticket.

Field types

• Text, Textarea, Number, Email, URL
• List (dropdown), Radio, Checkbox

Field settings

• Question: label customers see
• Name: internal identifier (optional; built from title if empty)
• Department: All departments or one department
• Options: one per line for list and radio fields
• Help text and placeholder
• Required: must be answered on submit
• Show to customer: when No, staff only field hidden from the portal ticket view
• Ordering and published state

On the ticket

Staff and customers (when visible) can edit answers where the field allows. The staff console side panel lists all answers when Show the custom field answers is enabled in Configuration.