Reports

Reports summarise desk health over the last 30 days (label shows Last N days).

Headline metrics

• Tickets created and closed volume
• SLA breaches count
• Average rating and rating count

Open ticket age

Three cards show how long open tickets have waited:

• Under 24 hours: still fresh
• 24 to 72 hours: needs attention
• Over 72 hours: at risk of stalling

Agent workload table

• Open and closed tickets per agent
• Average rating per agent
• Average first response time in minutes

Sample data installs tickets with staggered ages so aging buckets look meaningful on demo sites.