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IntroductionEasy Helpdesk 1.0.29 is a Joomla component package from JoomlaX ..RequirementsJoomla and PHP Joomla: 5.x or 6.x only PHP: 8.1.0 ..InstallationInstall the package Download and unzip the Easy Helpdesk package ..First-time setupUse this checklist the first time you configure a live ..Administrator menu mapEverything lives under Components > Easy Helpdesk . The sidebar ..DashboardThe dashboard is your morning overview. Cards link straight into ..Tickets listThe ticket list is the main triage screen. Use filters ..Working a ticketThe ticket edit screen holds the conversation, requester details, assignment, ..DepartmentsDepartments split your desk into teams such as Billing, Sales, ..AgentsAn agent is a Joomla user linked to the helpdesk. ..Canned replies and macrosCanned replies store polished HTML answers agents insert while replying. ..Custom fieldsCustom fields ask extra questions on the submit form and ..Tags, types, and statusesTags Title, alias, colour, ordering, published Filter ticket lists and ..SLA policiesSLA policies set first response and resolve targets. Business hours ..Knowledge baseArticles Title, alias, category, intro and full text, image, alt ..Mailboxes and email fetchEasy Helpdesk can create tickets and replies from email using ..Email templates and notificationsEach notification moment has one editable template. Unpublish a template ..Mail rulesMail rules run during inbound fetch before a ticket is ..Blocklist and mail logBlocklist Block inbound or portal submissions before they create open ..ReportsReports summarise desk health over the last 30 days (label ..Configuration: GeneralOpen Components > Easy Helpdesk > Configuration > General . ..Configuration: Portal designConfiguration > Portal controls frontend appearance. Portal theme: Minimal, Classic, ..Configuration: Staff screen panelsConfiguration > Staff ticket screen toggles side panels on the ..Configuration: Knowledge baseConfiguration > Knowledge base Enable knowledge base: portal KB layout, ..Configuration: NotificationsConfiguration > Notification email Notify customers: master switch for requester ..Configuration: SecurityConfiguration > Security protects the public submit form. Enable CAPTCHA ..Configuration: Business hoursConfiguration > Business hours defines the SLA clock window. Day ..Permissions and ACLSet permissions under Configuration > Permissions or per user group ..Frontend menu itemsCreate menu items under Menus > [Your menu] > New ..Customer portal guideThe customer portal helps visitors help themselves before opening a ..Staff console guideThe staff console lets agents work tickets on the frontend ..Guest access and magic linksGuest ticket create When Allow guest tickets is on, visitors ..AttachmentsPolicy (Configuration General) Enable attachments master switch Attachments folder path ..Read-only demo accountsList usernames in Configuration > General > Read-only demo usernames ..Scheduled tasksThe package installs Task - Easy Helpdesk . Enable routines ..Sample data and resetFresh installs New sites start empty. The dashboard shows a ..TroubleshootingI installed the zip but I do not see Easy ..FAQDoes Easy Helpdesk support Joomla 4? No. This package targets ..Options referenceEvery setting on Components > Easy Helpdesk > Configuration , ..